We've had a great experience with NICESOUL. We ordered on a Tuesday with the expected delivery being the next week on Wednesday/Thursday but we got everything by Saturday. The seller informed us it would arrive in separate packages and even provided separate tracking numbers for everything, which was appreciated!!My husband put all the seats together, which was a little difficult. BUT all of the parts were labeled so the directions were clear. Just some of the screws were hard to get to and he had to do a million short turns with the provided Allen wrench.The couch looks beautiful and fills our space perfectly. The cushions are thick enough and firm that I don't see them getting worn out any time soon. The structure seems sturdy and can hold up to my youn niece and nephew monkeying around on them.But we found the key to this set is the fire pit!!! We didn't know if we would get this together on our day of deck accessory building. BUT we busted out the construction in about 15 minutes before it got dark and got to enjoy this beautiful that evening. Love the 'H' bar for the gas, we get twice as much fire!!!!! We only need it on low and would have to break out the guard if we put it on high, as that is a conflagration setting. The table top is big enough that drinks aren't right on top of the fire, although the glass does get warm. When covered it provides plenty of space as a coffee table.We love it!!!!We received the packages and my husband and I putted them together easily; however, your hand does get tired as there is a lot of twisting. We liked how each box came with instruction, set of screws and allen wrench. They even provided extra screws which were helpful. The fire pit table instruction was not very clear. The item stated that the fire pit table came with wind glass and blue stones; however, ours did not come with a wind glass and the blue stones are white. We are disappointed as we purposely researched and bought this product for the wind glass as it gets windy in our place in Novato. We reached out to Amazon and emailed the seller about the missing wind glass. The seller was very responsive and shipped out the wind glass which arrived quickly. We put it together and it works great in stopping the wind from blowing the fire out and safety protection from people or children getting their hands accidently in the fire pit. Thank you Nicesoul seller!Took my time choosing a set and I am so happy I went with this patio set! It was a little time consuming to put all pieces together but it can be done! The color and style is amazing .. we went with the dark grey! I love that you can order extra pieces … plan on ordering two more chairs. The clips for the furniture to stay in place are not the greatest but customer service is quick to resolve any issue!Very comfortable and sturdy! Love the versatility of the fire table too!The back cushions are a little soft … but once you add some throw pillows it looks great and helps. Great set for the price!had a little trouble putting it together and getting it all to line up when I put the lid (seating) piece on. Learned quickly that you need to leave all the screws on the base pretty loose so you can move them around to line up the lid and than go back and tighten them all down. Wait to put the bottom legs on until everything else is assembled. I got the 5 piece w/ firepit and it ended up being a little smaller than expected so we ordered 1 more piece for it at a higher cost than if I would have ordered the 6 piece to begin with. Take a little extra time to measure & get the right size the first time as it will save you $$ in the long run. Firepit was very easy to assemble and love it overall.Great purchase for the price. Cushions are thick and comfortable. Only negative is the cushions tend to slide around a bit. Plan to use a rubber matting to see if it helps keep them in place. Other than that I love it! The fire table is wonderful and truly creates a cozy vibe. Not difficult to assemble, little time consuming. The ottomans screw holes didn’t line up exactly, we had to tighten and loosen screws to adjust and align but no big deal. Would purchase again, in fact we plan to buy a few more pieces in the future.Ordered on the 15th, received on the 20th, three days early. Packaging was amazing, quality is way more than I expected. I had a concern about pillows, was answered immediatly. My daughter and I put together, it was not hard, just used a lot of wrist movement getting the bolts tightened! Firepit started on the first try. I have searched and searched for a comparable set with the quality and price that this was being offered and nothing came close. It's been a long time since I've ordered a big item to have the customer service that I've had. Before I got the set, I was sent an email with all 8 tracking numbers, Amazon gives one. They also had a link for each piece of furniture showing how to assemble. After I received the packages I got another email, asking if everything was okay. Very rare these days to have such great service. I would recommend to anyone that is wanting this beautiful set for their patio, deck.This was probably the best investment we made for an outdoor furniture that comes with a fire pit.The firepit and sofa look and feel exactly as described in the pics. I will be uploading my pics soon, but they do feel solid.Some of the cushions drop down, but I love the flexibility to move the cushions as needed, so its good that they are not stuck in place.I am yet to figure out how to use the lock clamps, but its not urgent, and will figure out how to lock the set together, but it all sits perfectly fine in my back yard.Customer service is unparalleled, with emails on instructions and questions on any help needed for set up etc.